Course Overview:
The ITIL-4 course introduces participants to the latest version of ITIL, focusing on a modern approach to IT service management (ITSM). This course provides an overview of the ITIL framework, emphasizing service value systems, guiding principles, and key practices to deliver value-driven IT services. Participants will learn how ITIL-4 aligns IT services with business strategies, improves service delivery, and fosters collaboration across teams. Through practical examples and interactive learning, this course equips learners with the skills to implement ITIL practices effectively. It is ideal for IT professionals seeking to enhance their knowledge of ITSM.
Learning Outcomes:
- Understand the ITIL-4 framework and its core concepts.
- Learn to implement ITIL practices for value-driven IT service delivery.
- Gain insights into service value chains, guiding principles, and continual improvement.
- Acquire skills to align IT services with business goals and customer needs.
- Develop the ability to use ITIL practices to manage risks and improve efficiency.
Knowledge Acquisition:
- Proficiency in ITIL-4 service management principles.
- Understanding of service value system (SVS) and value streams.
- Knowledge of ITIL practices for incident, problem, and change management.
- Skills to improve IT services using continual improvement models.
- Insights into digital transformation and ITIL’s role in modern IT environments.
Certificate of Achievement
Congratulations on your outstanding commitment to learning and skill development! This prestigious certificate stands as a testament to your dedication and hard work, recognized worldwide for your remarkable achievement.
